A team of 2 people is our standard, sometimes an extra team member can come when needed. However, we do send a team of 1 person when the job is small (Studio/1BR/Touch-up jobs). This will be mentioned to you prior to your cleaning. We do also have an exceptional one-person cleaning team who specializes in end-of-lease cleaning up to 2 bedroom 2 bathroom apartments. Please don’t hesitate to reach out, should you have any questions relating to this.

Yes, we are fully insured! If you need proof of insurance simply email us at Ochcslf1@gmail.com and we will gladly forward you all relevant documentation.

We acknowledge that sometimes accidental damage may occur, if it does, just forward us a photo and explanation of the damage and we will conduct an internal investigation with the team who attended. We will respond within 24 hours, and we will ideally have a fix within 7 days time.

We provide a range of cleaning services including, but not limited to the following:

• General Cleaning: Our standard service for those homes where you just need a professional touch-up and clean of general areas.
• Deep Cleaning: Also known as our ‘spring cleaning service,’ this service is specifically for homes who have not been professionally cleaned in a number of months.
• End Of Lease Cleaning: The perfect cleaning service when you are moving out of a rental home and need your bond back, or if you’re putting your home on the market.
• Construction Cleaning: Just renovated or have an unsightly job site in your home? Book our construction cleaning service that guarantees the removal of all dust and we’ll have your property ready to live in.

Generally, yes, if the furniture is under 10 kg then, our teams will move it. However, due to OH & S and the threat of damages, we don’t move large lounges, armchairs, beds, or large appliances like fridges, washing machines, and dryers.

Absolutely! Our end-of-lease or bond cleaning service aims to ready your home to be moved into.

Upon booking your cleaning service, we do ask that parking be made accessible for our cleaning teams.

In suburbs like Sydney’s CBD, North Sydney, Surry Hills, Chippendale, Ultimo, Glebe, Kings Cross and Redfern.

Parking can be very hard to come by. Your cleaning team comes fully equipped with a cleaning caddy, chemicals and other equipment. It isn’t feasible for them to walk long distances to be able to clean your home.

We request that parking be pre-arranged and if parking needs to be paid for, we will add this to the cost of the booking.

This will be confirmed with you prior to our arrival.

Unfortunately, we do not provide partial end of lease cleans. The reason being is that real estate agents will do an inspection to make sure the property is up to scratch before releasing your bond. They most definitely won’t pass a bond clean that has been partially completed.

For hourly bookings, we request a checklist be provided to our cleaning teams on arrival and ideally to head office prior to the service being rendered, so we can brief our teams extensively.

This will mean you definitely get the service you’re expecting.

After conducting extensive staff surveys we have found that our cleaning teams prefer not to complete work where they have to travel long distances to work for only one hour.

Please do note that we have a one-and-a-half-hour minimum service.

We are able to offer one-hour services to some clients on an ad-hoc basis depending on location, our schedule, and the time of the day.

Our hourly services are really specified for especially large homes, cluttered homes or NDIS cleans.

We do hope this reaches you in understanding. Should you have any questions relating to this, please reach out to our capable staff and we’ll be able to assist with your inquiry.

When booking a time slot, please note that this is an arrival window. So, if you book for your cleaning team to attend at 7 am, this means that they will arrive between 7-8 am.  If this is not suitable for you, please contact us to see if we can make alternate arrangements.

All cleaners working with MaidForYou are fully vaccinated against COVID-19, they are more than happy to show proof of vaccination upon entry to your home and before commencing any work. Should you have any questions relating to this, please don’t hesitate to contact us via phone, email or livechat.

We have since returned to pre-covid levels of service and have mostly unlimited availability apart from our busiest days which are Fridays, public holidays and Sundays.

We appreciate your patience with us at present. Should you need to get in contact or discuss this directly. Please contact our director of operations (Delah Gomasi) via email at info@maidforyou.com.au.

Our fair go policy stipulates that our cleaners are only human and will do their best, work diligently at all times and respect your home or office.

We have zero-tolerance for any racism, belittling or discriminatory remarks, or behaviour that makes our cleaning teams feel uncomfortable.

Whilst we understand inviting someone into your home is not a small ask, this does not give anyone the right to wantonly behave in a condescending aggressive manner to our staff.

Our terms and conditions stipulate that our cleaning teams will use their discretion to leave a job where they feel belittled, uncomfortable or unsafe.

You can book professional carpet and upholstery cleaning services through our online form. We charge per piece of upholstery and per room.

Unfortunately, no. We go to great lengths to brief our teams on the service required. If you require a partial clean of a large house or didn’t want certain rooms cleaned, booking our hourly service is strongly encouraged.

If that is not suitable for you, please contact us so we can provide an adequate discount on your cleaning service.

However, we are unable to accommodate booking a 2 bedroom house clean for a 4 bedroom home and not having 2 bedrooms cleaned at our 2 bedroom rate. A 4 bedroom home in terms of areas is much, much larger than a 2 bedroom home. We hope this reaches you in understanding.

We require 24 hours’ notice for cancellations without a fee. We go to great lengths to arrange a schedule for our cleaning teams and cancellations within 24 hours of service mean our teams lose work.

Cancellations at the door without any prior notice incur a full-price cancellation fee.

Precautions we’re taking post-covid lockdown

We are doing the following to minimize all risks, and to provide a safe working environment for our cleaning teams and customers

• Disinfecting and sanitizing of high touch areas as standard throughout all service provision.
• All cleaning teams are wearing masks and gloves for their protection.
• We are encouraging customers and our cleaning teams to facilitate contactless trade.
• Encouraging our cleaning and administration staff to get vaccinated.

We will continue to monitor the situation as it happens.
A large portion of our cleaning teams has received three doses of the vaccine. If you request a team that has had three doses of the vaccine we can definitely accommodate that request.

You can book professional carpet and upholstery cleaning services through our online form. We charge per piece of upholstery and per room.

While we may be able to remove mould from your home, we are not specialists in providing mould remediation.

Do note that extensive mould cleaning is not included in our service provision unless requested prior.

Mould spores may be able to be removed with cleaning but without substantial remediation to the room in which the mould is present the mould will almost always certainly return.

Whilst we do endeavor to action same day bookings on weekends and public holidays. We have limited staff working, it is imperative that you make your same day weekend booking over the phone.